Questions You Should Ask When Choosing an Election Vendor

How long have they been in the election business and do they serve my industry?
What is their annual web up-time rate and how redundant is their broadband pipeline to the web?
What is the vendor’s customer satisfaction rating?
What is the vendor’s voter satisfaction rating?
Can they describe what operating systems and browsers will function using their online voting system?
Do they have state-of-the-art technology and security?
Is their facility secured with physical and electronic security? Motion and fire detectors? Do they have a pass-card security system?
Is their online balloting system ADA (Section 508) compliant so that visually impaired voters can cast their ballot?
Do they monitor online voter comments during the voting process and provide them to you at the end of the election?
What are their exact quality control procedures?
Will they tell you the exact staff that will work on your project and provide background information on those staff?
How many elections does the vendor run each year? And how many projects will your primary contact be managing while running your election?
What is their scanning/verifying accuracy rate?
Can they tell you what your members liked about the voting process when all is said and done?
Do they have an acceptable Business Contingency/Emergency Disaster Plan?